Content Moderation Policy

This policy explains how Fannabe, operated by Zillatech Ltd., reviews content on the Service and what we do when content breaks our rules. It applies together with our Acceptable Use Policy, which sets out what is and isn't allowed.

1. What we moderate

Moderation covers media that users upload, generation requests and prompts, generated outputs, and anything reported to us.

2. How we moderate

• Upload checks: uploaded media is screened by AI-based checks before it can be used. Media that may break our rules, for example because it may show a minor or a real person without consent, is blocked or held for manual review.
• Consent confirmation: before any uploaded media can be used, the user must confirm that they hold all necessary rights to it and the consent of every person shown or heard in it.
• Generation safeguards: automated filters are designed to block requests for prohibited content, including any content involving minors.
• Manual review: trained team members review flagged content, user reports and appeals, and make the final decision in unclear cases.
• User reports: anyone can report content through our Complaints, Takedown & Appeals Policy.

3. Actions we take

Depending on the severity of the breach, we may block a generation, remove content, issue a warning, restrict features, or suspend or permanently close an account. Content involving minors, or non-consensual intimate content of real people, leads to immediate removal and account closure. Where the law requires it, we preserve relevant records and report the matter to law enforcement and other competent authorities.

4. Response times

Content involving minors is removed immediately once identified. Non-consensual intimate content is removed within 48 hours of a valid report. All other reports are reviewed and resolved within 7 business days.

5. Appeals

Users can appeal moderation decisions as described in our Complaints, Takedown & Appeals Policy. Appeals are reviewed by a team member who was not involved in the original decision.

6. Records and improvement

We keep records of reports, moderation decisions and actions taken. We review these regularly to improve our filters and processes, and provide them to our payment partners and competent authorities where required.

7. Contact

Questions about this policy can be sent to hello@fannabe.com. Zillatech Ltd., Leoforos Kappari 34, Blue Water Village, House 125, 5290 Paralimni, Cyprus.