Refund Policy

Last updated: 25 September 2026

This policy explains how refunds are handled for purchases through Fannabe, operated by Zillatech Ltd. Read it together with our Terms of Service.

1. Refunds for unused credits

You can request a money refund for unused paid credits at any time. This applies to both subscription credits and separately purchased credit packs. There is no fixed request deadline. Refunds are returned to your payment method, rather than added to your Fannabe credit balance.

The refund is calculated from the amount actually paid for the relevant purchase, including any discount, multiplied by the proportion of its paid credits that remain unused. For example, if you paid $100 for 1,000 credits and 600 remain unused, the refund is $60. Refunds cannot exceed the amount paid for the purchase; free promotional credits have no refundable cash value.

Subscription credits are valid for generation use for 90 days from issuance. One-time credit-package credits do not expire. The 90-day validity period does not create a refund-request deadline: paid credits that were never used remain eligible for a money refund under this policy.

2. Subscription refunds and renewals

When a subscription refund is processed, your subscription and its paid-plan access are cancelled immediately, and future renewals stop. The refund is proportional to the unused credits from the relevant subscription purchase. Separately purchased credit packs are assessed separately. If an accidental renewal is reported within 72 hours and none of its credits have been used, the renewal payment is refunded in full. After 72 hours, you can still request a refund for unused credits under the general policy.

3. Used credits and exceptional circumstances

We may also refund used credits in exceptional circumstances, reviewed case by case. Examples include unsuccessful generations where relevant instructions or limitations were not explained beforehand, or other circumstances that warrant special consideration. Send us a description and any relevant generation references or screenshots. These discretionary refunds are not automatic and do not limit your statutory rights. Please also contact us about duplicate charges, incorrect charges or a purchased service you did not receive so we can investigate and resolve the issue.

4. Your statutory rights

Nothing in this policy excludes or limits your rights under applicable consumer law. Depending on your location and purchase, these may include withdrawal rights and remedies where digital content or services are faulty, unavailable or not as described. Legally required refunds take precedence over our general non-refundable policy.

Where a statutory withdrawal right applies, notify us at the email or postal address below with a clear statement that you wish to withdraw. An exception to that right applies only where its legal requirements have been met.

5. How to request a refund

Email hello@fannabe.com with the subject “Refund request”. Include your account email address, transaction or order reference, payment date, amount, and the reason for your request. Attach relevant screenshots if available.

Do not send your password, full card number or card security code. We may request additional information needed to locate the payment and assess your request.

6. Approved refunds

If a refund is approved or legally required, we will confirm the amount and arrange its return to the original payment method, unless otherwise agreed or required by law. The time it takes to appear in your account depends on your bank or payment provider; applicable legal deadlines remain unchanged.

Credits covered by a money refund are removed from your balance. A subscription refund also cancels that subscription immediately. Credits from other purchases are not removed solely because a different purchase was refunded.

7. Contact

Zillatech Ltd. — Leoforos Kappari 34, Blue Water Village, House 125, 5290 Paralimni, Cyprus.

Email: hello@fannabe.com.